Frequently asked questions

Last updated: October 4, 2026

Helpful information about your KLYTERO vacuum, order and delivery.

When will my order arrive?

Free standard shipping to the USA and Australia from China. Allow 1–2 business days for preparation and 7–10 for transit after dispatch, approximately 8–12 business days total.

Where can I track my order?

Use the tracking link emailed after dispatch. Contact us with your order number if tracking is missing or your delivery is late.

Can I return or exchange a product?

Request an eligible change-of-mind return within 14 calendar days after delivery. You pay return postage; we cover necessary postage for faulty, damaged or incorrect items. No direct exchanges. See our Refund policy.

Can I cancel?

Contact us as soon as possible before dispatch. Once shipped, the return process applies.

Does every vacuum collect liquids?

No. Pro Clean is for dry cleaning. Robo Clean uses a mop pad for damp wiping on suitable sealed hard floors; it is not a liquid-spill vacuum. Follow each model’s instructions.

What is included?

Check the individual product page for the selected model’s tools and accessories.

Who operates KLYTERO?

KLYTERO is operated by Novaxia LLC, registered in New Mexico, USA.

Email: kklytero@gmail.com
Telephone: +1 520 727 8154